WHAT IS YOUR MISSION STATEMENT?
To fulfill a luxury floral experience that elevates any personal space, connection, or occasion.
ABOUT OUR FRESH ROSES
Fresh roses are guaranteed to last at least 5 days, but can last much longer with proper care. Stem sizes may vary from 14” - 24” in length. Roses are hand arranged and arrive in our trademark RoseShire Box.
ABOUT OUR PRESERVED ROSES
Our Preserved Roses are real roses and will last 1-2 years without water. These roses are meant to stay inside their decorative box. Please keep them out of direct sunlight and humidity. These roses do not include the stem and each rose head is approximately 2.5 inches in size.
WHAT'S YOUR QUALITY GUARANTEE?
We stand behind the quality of our all of our RoseShire products. If you are not satisfied with your roses for any reason, please contact us within 5 days of their arrival at firstname.lastname@example.org.
HOW LONG WILL MY FRESH ROSES LAST AND HOW CAN I KEEP THEM FRESH?
- Lift your roses from the packaging.
- Cut a quarter inch off the stems diagonally. An angled cut increases the surface area and keeps the stem from sitting flat at the bottom of the vase.
- Roses should be placed in a clean vase with lukewarm water and flower food. Remove any leaves that fall under the waterline, these leaves can rot and cause the roses to wilt.
- Trim the stems every few days to expose fresh tissue and place them back into the vase with fresh water and more flower food. Replenish water when needed and never let the water get cloudy.
- Avoid heat or direct sun.
WHAT'S UNIQUE ABOUT ROSES FROM ROSESHIRE?
We believe extraordinary roses should overwhelm you with their beauty and superior quality. Unlike other florists, we handle only roses. To that end, we’ve developed a swift and careful process to bring our flowers from their fields to your door. We have close relationships with sustainable growers in South America and California.
WHY IS PRIORITY SHIPPING THE ONLY OPTION AVAILABLE FOR FRESH ROSES WHEN MY DELIVERY DATE IS NEXT WEEK?
We ship our fresh roses with priority shipping the day prior your delivery date to ensure the freshest roses.
DO YOU HAVE A RETURN / CANCELLATION POLICY?
Cancellations:You may cancel an order free of charge within the first 24 hours of placing the order. There will be a $25 cancellation fee applied for orders cancelled thereafter. No cancellations will be accepted 7 days after order has been placed. (The $25 cancellation fee will be deducted from the total returned value) Returns:
We do not accept returns for flowers and all sales are final. In the event your package was damaged or never arrived, contact us within 5 days and we will make it right. If you received the wrong box style, we will re-send the correct item or issue you a refund. We want you to have the best experience possible, please contact us if you have any issues with your order!
WHAT DO I DO IF I'M NOT SATISFIED WITH THE QUALITY OF THE ROSES?
Please contact our customer service department at email@example.com within 5 days of receiving your roses. Please include your order number and a photo of the roses you received.
WHAT WILL MY PERSONAL GREETING LOOK LIKE?
Some box styles come paired with a matching greeting card. Your personal message will be printed on quality stationary, secured in a linen envelope, hand-stamped and sealed with a wax stamp.
HOW DOES ROSESHIRE PACKAGE ITS ROSES?
We handle them tenderly and package them to protect against shock, heat, and humidity. A plain delivery parcel with our logo encloses your special RoseShire presentation box. We balance the need to protect our roses with the desire for minimal impact to the environment, and we’ve designed our packaging accordingly. You can help by recycling all paper-based material.
HOW DO I CONTACT ROSESHIRE?
Our team is available to answer your questions Monday through Friday, from 8 am to 4 pm PST. You can send us an email at firstname.lastname@example.org or call us at 855-474-2574.