Return & Refund Policy

WHAT IS YOUR RETURN / REFUND / CANCELLATION POLICY?

 

RoseShire offers a selection of different styles and color roses, allowing you to pick the perfect gift for that special someone. In that instant, the roses become more than just flowers; they're a symbol of love, friendship, or appreciation, depending on the occasion. We want your experience to be the best! If you have any questions about our return, refund or cancellation policy for our roses, please contact RoseShire: 

Email:  help@roseshire.com

Please allow up to 24hrs for a response.


To ensure freshness of your roses, please visit our Rose Care Instructions here.
You may also refer to our Fresh & Preserved care instructions found within your gift’s envelope.

Damaged, Lost, or Stolen Orders?
If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.

RETURNS & REFUNDS (with Route Package Protection):

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.

 


RETURNS & REFUNDS (without Route Package Protection):

Please Note: Photo documentation is required for quality control purposes and requested refunds.  Please also include your order number.  We test our roses regularly and strive to make sure our rose selections are there to provide a luxurious experience.

1) FRESH ROSE POLICY:

Unfortunately, our fresh roses are not eligible for returns, cancellations or exchanges.  Due to high demand, all fresh rose sales are final. We recommend purchasing the package protection we provide before checkout. In the event your package (box and or roses) is 50% or more damaged or never arrived, contact the package protection company for eligibility for a refund or credit.

2) PRESERVED ROSE POLICY:

Unfortunately, our preserved roses are not eligible for returns. All preserved rose sales are final. In the event your package (box and or roses) is 50% or more damaged or never arrived, contact the package protection company for eligibility for a refund or credit.


POLICY REGARDING CARRIER DELAYS/DELIVERY MISTAKE:

We partner with the industry best when it comes to delivery services. However, there may be factors related to weather or logistical variables that may cause delays or mistakes in your delivery. 

We offer Package Protection through Route.  If you did NOT select this package protection at checkout and your item arrived damaged through our third party carrier service, the following photos are required in order for us to move forward with consideration for a replacement:


-Damaged Merchandise Inside the Box
-Damaged Item Outside of the Box
-Top Side of Shipper Box
-Bottom Side of Shipper Box

In the event your item has yet to be delivered, please wait for delivery prior to reaching out regarding your options. If your item is late, please check the previously provided tracking number for delivery status updates.

CANCELLATIONS:

Due to high demand, all sales are final. Please ensure all your information, shipping information and card message are correct before making a purchase.